---
title: "Custom Software Development in Kenya | Shariff Consultancy"
description: "Custom software development in Kenya: customer portals, SaaS platforms, dashboards and payment systems, designed, built and supported by one Nairobi team."
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> Index of every page on this site: [llms.txt](https://shariffconsultancy.com/llms.txt)
[Services](https://shariffconsultancy.com/services)/Software platforms
# **Software platforms your customers and staff use every day**
Customer portals, SACCO and member systems, and the dashboards your staff run them from. We design and build the first version, host it, and keep improving it once people are using it.
[**Get a free first scope**](https://shariffconsultancy.com/contact) [**Book a call**](https://shariffconsultancy.com/contact#prefer-to-talk)
## **What changes for your customers and staff**
In most businesses we meet, requests still arrive by phone, email and WhatsApp, and someone has to chase each one to an answer.
**Portal**Achieng Otieno
- Request
- **Loan request**
- Details
- **KES 50,000, 12 months**
**Send request **Waiting for approval** Approved **
Request
Answer
**Staff dashboard**One queue
- **Loan request**Needs approvalApprovedAchieng OtienoSent just nowby Grace M.
- Leave requestApprovedMary Wambuiby Daniel O.
- Pickup requestApprovedJuma Logisticsby Peter K.
*- Customers serve themselves - Staff work from one queue - Every decision has a name against it*
### **Today**
- Requests arrive by phone, email and WhatsApp.
- Customers call to ask where their request has got to.
- Staff track it all in a spreadsheet only they understand.
- Nobody can say who approved what, or when.
### **After launch**
- Customers send requests and check progress themselves.
- Staff work through one queue, in order.
- Each approval carries a name and a date.
- The owner sees what's waiting, and for how long.
## **What's included**
- Discovery and user flows, agreed before we build
- Accounts, roles and permissions for customers and staff
- The customer or member portal
- The dashboard your staff work from
- Payments, email and SMS, and the tools you already use, connected
- Hosting, monitoring and launch support
Not included yet A native mobile app. Most platforms start as a site that works well on phones. When an app is worth it, we quote it separately in the scope.
what we leave out, we write down
## **How it goes**
1. **01**### **Free first scope**
We agree who uses it, what they need to do, and what the first version leaves out, on one page.
2. **02**### **Design the flows**
You see each main screen before we build it, and a few real users try the key paths.
3. **03**### **Build in short rounds**
You get a working link every week or two, so you can see progress and change course early.
4. **04**### **Launch**
We move your data across, set up hosting and monitoring, and launch with your team.
5. **05**### **Stay and improve**
We fix what breaks and build the next part from how people actually use it.
## **Build or buy**
If something off the shelf would do the job, we'll tell you in the first scope. This is roughly how the options compare.
if off the shelf fits, we'll say so
| Question | **Off-the-shelf software** | **No-code tools** | **A custom platform** |
| --- | --- | --- | --- |
| Good for | Common jobs, done the way most businesses do them | Simple forms and internal lists for a small team | Work that's specific to you, or that customers use directly |
| Ongoing cost | Monthly per-user fees | Monthly fees that grow with users and records | Hosting and someone to look after it |
| Watch for | You change how you work to fit the software | Limits on permissions, scale and payments | The highest cost up front |
## **Common questions**
**How much does custom software development cost in Kenya? **
Software platforms start from KES 200,000. The final number depends on user roles, integrations, payment flows and the support you need after launch. The free first scope gives you a fixed quote.
**How long does it take to build custom software? **
Platforms usually take 6 to 16 weeks. We ship the smallest useful first version, then keep improving it once real customers and staff are using it.
**Do you build SACCO and member systems? **
Yes. Member records, contributions, loans, approvals and reports, built around your rules and the way your team works today.
**Can you connect payments and the systems we already use? **
Yes. We design around what you already run, then connect payments, accounting, CRM and reporting, with a clear owner for every record.
## **Not sure this is the right fit?**
Most projects touch more than one of these areas. Tell us what's slowing you down and we'll send back the smallest useful first version as a one-page scope.
Start with a short note about the problem. [Get a free first scope](https://shariffconsultancy.com/contact).
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